Assured Top Tours Terms and Conditions

At Assured Top Tours, we strive to provide exceptional sightseeing experiences. We understand that plans can change, so we’ve outlined our refund policy below to ensure clarity and fairness for all our valued guests.

Cancellation by Customer:

• Cancellations made more than 48 hours before the scheduled tour will receive a full refund.
• Cancellations made between 24–48 hours before the scheduled tour will receive a 50% refund.
• Cancellations made less than 24 hours before the scheduled tour or no-shows are non-refundable.

Cancellation by Assured Top Tours:

• In the rare event that Assured Top Tours cancels a tour due to unforeseen circumstances (e.g., severe weather, road closures, or vehicle issues), customers will be offered the choice of a full refund or the option to reschedule the tour.

Late Arrivals and No-Shows:

• Tours depart promptly at the scheduled time. Refunds will not be provided for late arrivals or no-shows.

Weather Policy:

• Tours operate rain or shine. In cases of severe weather where safety is a concern, Assured Top Tours reserves the right to cancel or reschedule the tour, offering a full refund if rescheduling is not possible.

Special Considerations:

• Refund requests due to emergencies or other exceptional circumstances will be evaluated on a case-by-case basis.

Refund Processing:

• Approved refunds will be processed within 5–7 business days to the original payment method.

For further assistance, please contact our customer service team at Travelroads@yahoo.com. We look forward to providing you with a memorable tour of Washington, D.C.!